Terms of Booking
Booking Conditions for Customer Bookings - Updated 10/02/2026
1. YOUR CONTRACT WITH SPORTS TRAVEL GROUP LTD.
1.1 When you book with Sports Travel Group, either as a citizen and resident of the UK or as a non-citizen/non UK resident, your contract is with Sports Travel Group, a limited company registered in England and Wales with company number 09172243 and registered address at 642a Kings Road, London, SW6 2DU. Your contract is subject to the following terms and conditions and the laws of England & Wales only. Please read these booking conditions carefully as you will be bound by them even if you are a non UK citizen/resident. We accept bookings for two main types of product:
1.1.1 The first type of product is a “Hotel or Resorts with Golf booking”. This type of booking is a trip that is based at a Hotel or Resort and where golf and other associated services or facilities are offered as a part of the accommodation providers’ facilities or supplied by us as an ‘accommodation only’ booking. These bookings do not constitute a package holiday under ‘The Package Travel and Linked Travel Arrangements Regulations 2018’. As a result, we are not required to provide you with financial protection in the event of our insolvency. See clauses 9 and 17 for further details.
1.1.2 The second type of product is a “Package booking”. This type of booking will generally include a combination of a number of services including but not limited to accommodation, golf and associated services, transportation including flights, ferry crossings, transfers, tickets, excursions, sports tours and car hire. We sell such ‘Package bookings’ at an inclusive price and so your booking is regulated by ‘The Package Travel and Linked Travel Arrangements Regulations 2018’.
1.1.3 When booking a ‘Package’, financial protection is provided by Protected Trust Services (PTS). Our membership number is 5982 and can be verified by contacting (PTS) directly. Any payments made will be held in a trust account, operated by PTS, and from which funds can only be released for payments to suppliers relating to your booking. PTS is FCA registered to ensure trust and confidence when booking with any PTS member.
2. ACCURACY OF INFORMATION
2.1 Although all reasonable efforts have been made to ensure the accuracy of the information (including prices) in Sports Travel Group promotional material, on its website, in email communication and printed media, regrettably changes and errors may occasionally occur. Sports Travel Group will, therefore, confirm the details of your chosen product (including the price) at the time of booking.
3. PRICING AND PAYMENT
3.1 We reserve the right to alter the price of any golf trip, not limited to any pricing error, and we will advise you of the current price of the product before any booking. Any subsequent reduction in prices due to special offers advertised will not apply to confirmed bookings.
3.2 After your booking is confirmed, we will let you know without undue delay if the price of your booking has to change. For ‘package’ bookings, price variations will solely be made to allow for variations in: (i) transportation costs including the cost of fuel or other power sources, (ii) dues, taxes (including VAT) or charges for services imposed by third parties such as tourist taxes, embarkation and disembarkation fees at ports and airports; and (iii) the exchange rate applied to your purchase. If you have made a ‘package’ booking, no price variation will be made less than 20 days before the start of your trip.
3.3 Deposit Payments
3.3.1 A minimum, non-refundable deposit of 50% per person must be paid at the time of making the booking or making the booking enquiry, as appropriate. We reserve the right to ask for an additional deposit amount for certain bookings where we need to pre-pay to the supplier(s) an additional sum to secure a booking. The balance of the price of your package must be paid no later than 120 days in advance of your date of travel (the “Balance Due Date”). In some cases bookings may require full payment more than 120 days in advance of travel, however this will be advised to you at the time of booking. If the deposit, balance or final balance (as applicable) is not paid by the Balance Due Date, Sports Travel Group reserves the right to cancel your booking and retain your deposit paid.
3.3.2 The cost of your accommodation does not include any services that you may use or purchase whilst at the accommodation other than those specifically included in the price of your holiday as set out in your booking confirmation. You must pay the hotel directly for such additional services.
4. PAYMENT
4.1 We accept payment via BACS transfer and major credit cards including American Express. Certain international payments may be subject to a processing fee which we will advise to you.
5. BOOKING CONFIRMATION
5.1 After deposit or full payment for your purchase has been received, Sports Travel Group will then email you (or send by post, if requested) a booking confirmation, which will set out full details of your booking and show any remaining balance to be paid, and the date by which it is due. For any type of booking, whether by telephone or by email a contract between you and us will only exist when we issue the booking confirmation. Please contact us within 36 hours of receiving the booking confirmation if any information appearing on the confirmation or any other document appears to be incorrect or incomplete, as it may not be possible to make changes later.
5.2 Group Bookings
5.2.1 Where your booking is for more than one person, the lead name will be responsible for the entire booking. As lead name you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these Booking Conditions. The lead name will be responsible for making all payments due to us in accordance with our contract. The lead name is also responsible for keeping all members of his/her party informed as to the booking details and informing us in writing of any amendments to or cancellations of the booking.
6. CANCELLATIONS/AMENDMENTS BY YOU
6.1 If, once the booking confirmation has been issued, you wish to change the numbers of persons in your group booking, transfer your booking to another person or cancel your booking, the person who originally booked the trip (the lead name) must notify us in writing by email, post or fax.
6.2 Sports Travel Group may incur costs in cancelling confirmed bookings, particularly if cancellations occur close to the departure date, and in these circumstances you will be charged a cancellation fee. If you cancel your booking or the number in your group booking reduces before the Balance Due Date, we have the right to retain the deposit(s) paid by (or due if still outstanding) each person cancelling as a cancellation fee. If you cancel on or after the Balance Due Date we may charge you a cancellation fee which is up to an amount equal to the balance of the price of your booking depending on the cancellation costs we incur from our suppliers and how close your cancellation is to your travel date. If you have already paid your balance at the time of cancellation, we will be entitled to retain the cancellation amount from the balance paid, and will refund you the difference (if any). Note that if the reason for your cancellation is covered under the terms of your personal travel insurance policy (see clause 10), you may be able to reclaim these charges.
6.3 All amendments are subject to availability and it may not always be possible to fulfil your request. Sports Travel Group will normally agree to a transfer of your booking to another person if you are prevented from travelling by reason of an unavoidable event (such as illness, death of a close relative or jury service), provided that we receive 14 days’ notice prior to the departure date and that the person to whom you wish to transfer satisfies all the conditions of the booking. Sports Travel Group may require satisfactory evidence before agreeing to the transfer. In the event of any other amendments, you may be asked to pay an administration charge reflecting the costs Sports Travel Group incurs in making the amendment. You should be aware that these costs could increase the closer to the departure date that changes are made and you should contact us as soon as possible. In particular, if numbers change so that there is an odd number remaining in the party, single room supplements will apply.
7. CANCELLATIONS/AMENDMENTS BY US
7.1 Occasionally, Sports Travel Group is required to make changes to, and correct errors in, brochures and on its websites both before and after bookings have been confirmed, as well as cancelled confirmed bookings. Whilst we always endeavour to avoid changes and cancellations, we must reserve the right to do so. However, we will not cancel your booking after the Balance Due Date, except for reasons of force majeure (as defined in clause 14 below) or failure by you to pay the final balance by the balance due date.
7.2 Most changes are minor and you will be advised of them at the earliest possible date. Occasionally, Sports Travel Group has to make a “significant change” and you will be informed of any such change as soon as reasonably possible if there is time before departure. If Sports Travel Group makes a significant change or cancels your holiday, you will be offered the choice of the following options:
a) accepting the changed arrangements; or
b) purchasing an alternative product from Sports Travel Group; or
c) cancelling or accepting the cancellation in which case you will receive a full refund of all monies you have paid to us (subject to clause 7.3).
7.3 Refunds and compensation will not be payable and Sports Travel Group will have no liability to you where Sports Travel Group is forced to make a change or cancel as a result of force majeure (as defined in clause 14 below) or as a result of your failure to comply with any requirement of these booking conditions entitling us to cancel (such as paying on time).
7.4 Golf clubs and golf courses may either close the golf course or operate temporary tees and greens at their sole discretion as a result of adverse weather conditions. Sports Travel Group will endeavour to inform you in advance of travel of any circumstances that may affect the condition or playing experience at relevant courses but accepts no liability where it has not been informed by the supplier(s) in question.
8. COMPLAINTS DURING YOUR TRAVEL
8.1 If you have a problem during your trip, please inform the relevant supplier (e.g. the hotel, golf club, transport supplier etc.,) immediately who will endeavour to resolve it. If your complaint is not resolved locally, please follow this up within 28 days of your return date by writing or emailing to our Sports Travel Group at 642a Kings Road, London, SW6 2DU, email info@golftraveller.com giving your booking reference and all other relevant information. Please keep your letter concise and to the point. It is strongly recommended that you communicate any complaint to the supplier of the services without delay and complete a report form whilst onsite. If you fail to follow this simple procedure we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were onsite and this may affect your rights under this contract.
9. OUR LIABILITY TO YOU
9.1 In relation to ‘Hotel or Resorts with golf’ bookings (see clause 1.1.1 above), we act either as booking agents or accommodation only suppliers. We only have a duty to select the accommodation providers with reasonable skill and care but have no liability to you for the actual provision of the accommodation, except in cases where it is proved that we have breached our duty and damage to you has been caused. Therefore, providing we have selected the provider with reasonable care and skill, we will have no liability to you for anything that happens on site or any acts or omissions of the provider or others.
9.2 In relation to ‘Package Bookings’ (see clause 1.1.2 & 1.1.3 above), the following clauses apply:
9.2.1 The services that make up your Package booking will be provided either directly by us or through independent suppliers contracted by us. Except where we act as a booking agent, we are responsible for making sure that each part of the Package booking that you book with us is provided to a reasonable standard and as was advertised (or as changed and accepted by you).
9.2.2 We will accept responsibility for your Package booking as an “Organiser” under the ‘Package Travel and Linked Travel Arrangements Regulations 2018’ as set out below.
9.2.3 If, after departure, any part of your Package Booking (as set out on your Booking Confirmation) is not provided as promised due to the fault of our employees, agents or suppliers we will remedy any resulting lack of conformity. If that is impossible or entails disproportionate costs (considering the extent of the lack of conformity and the value of the arrangements affected), we will offer you a price reduction or pay you reasonable compensation or both, if this has affected the enjoyment of your Package Booking. You must inform us without undue delay of any failure of improper performance of the travel services included in your Package Booking. The level of such compensation will consider all relevant factors including the price of the Package Booking, any steps it was reasonable for you to take to minimise the inconvenience/damage suffered and the extent to which the lack of conformity has affected your enjoyment of the Package booking.
9.2.4 It is a condition of the payment of compensation that you notify us of any complaint or claim in accordance with section 8 above and, further, assign to us any rights that you may have against any third party in connection with your claim. It is your responsibility to show that we or our supplier(s) have been negligent if you wish to make a claim against us.
9.2.5 We will not be responsible or pay you any compensation for any injury, illness, death, loss, damage, expenses, cost or other claim of any description whatsoever which results from:
a) The act(s) and/or omission(s) of the person(s) affected or any member(s) of their party; or
b) The act(s) and/or omission(s) of a third party not connected with the provision of your Package booking and which were unforeseeable or unavoidable; or
c) ‘Force Majeure’ circumstances as set out at section 14 below.
9.2.6 We limit the amount of compensation we may have to pay you if we are found liable under this clause:
a) Loss of and/or damage to any luggage or personal possessions and money: The maximum amount we will have to pay you in respect of these claims is an amount equivalent to the excess on your insurance policy which applies to this type of loss per person in total because you are required to have adequate insurance in place to cover any losses of this kind.
b) For all other claims not falling under (a) above and which do not involve death, illness or personal injury: our liability shall be limited to three times the price of your Package Booking (excluding insurance premiums and amendment charges). This maximum amount will only be payable where everything has gone wrong and you or your party has not received any benefit from your arrangements.
9.2.7 The promises we give you regarding the services we have agreed to provide as part of the Contract, together with the laws and regulations of the country in which your claim or complaint occurred, shall be used as the basis for ascertaining whether or not the services in question have been properly provided. If the services in question which caused the claim or complaint complied with the local laws and regulations applicable to those services at that time, the services shall be treated as having been properly provided. This will also be the case even if the services did not comply with the laws and regulations of the UK, which would have applied if those services had been provided in the UK.
9.2.8 We will not be responsible, make a price reduction or pay compensation for services or facilities which do not form part of your contracted arrangements with us, and which are not set out in your booking confirmation and the information we provided to you regarding the services prior to booking. For example, and not limited to any excursion or other leisure services you book whilst away, or any service or facility which your hotel or any other supplier agrees to provide for you. I.e., excursions, tours, activities or other events that you may choose to book or pay prior to or whilst you’re away that are not part of your Package booking provided by us and these Booking Conditions do not apply.
9.2.9 Please note that your belongings and golf equipment etc., are taken on trips at your own risk and neither we or the accommodation supplier, and any other supplier of the Package booking, are responsible for any loss, theft or damage that occurs to your money, valuables or other personal effects during your Package Booking.
9.2.10 We do not accept any liability for any damage, loss, expense or other sum(s) of any description which, based on the information you gave us at the time of booking, we could not have foreseen you would suffer or incur if we breached our Contract with you, or that relates to any business or is an indirect or consequential loss of any kind.
9.2.11 Our liability will also be limited in accordance with and/or in an identical manner to:
a) The contractual terms of the companies that provide the transportation for your Package Booking. You acknowledge that all of the terms and conditions contained in those ‘Conditions of Carriage’ form part of your Contract with us, as well as with the transport company and that those ‘Conditions of Carriage’ shall be deemed to be included by reference into this Contract; and
b) Any relevant international convention, for example the Montreal Convention in respect of travel by air, the Athens Convention in respect of travel by sea, the Berne/Cotif Convention in respect of travel by rail and the Paris Convention in respect of the provision of accommodation, which limit the amount of compensation that you can claim for death, injury, delay to passengers and loss, damage and delay to baggage. We are to be regarded as having all benefit of any limitation of compensation contained in these or any conventions. Any liability we may have arising out of carriage by sea will be determined by the Athens Convention 1974 as if we were the actual or contracting sea carrier. In most cases the Athens Convention limits liability for death and personal injury and for loss of and damage to luggage and makes special provision for valuables. It presumes that luggage has been delivered to you undamaged unless you inform us in writing: i) in the case of apparent damage, before or at the time of disembarkation from the ship or the time when the luggage is redelivered to you; ii) in the case of damage which is not apparent or of loss, within 15 days from the date of disembarkation from the ship or of redelivery or from the time when the luggage should have been redelivered to you. Copies of the applicable international conventions and regulations are available from us on request.
9.2.12 Under EC Regulation 261/2004 (denied boarding and flight disruption) you have rights in some circumstances to refunds and/or compensation from your airline (where applicable) in cases of denied boarding, cancellation or delay to flights. Full details of these rights will be publicised at airports and will also be available from airlines. However, reimbursement in such cases will not automatically entitle you to a refund of your Package booking cost from us. In any circumstances in which a carrier is liable to you by virtue of this Regulation, any liability we may have to you under our contract with you, arising out of the same facts, is limited to the remedies provided under the Regulation as if (for this purpose only) we were a carrier. Your right to a refund and/or compensation from us is set out in these Booking Conditions. When making any payment, we are entitled to deduct any money which you have received or are entitled to receive from the transport provider or hotelier or other supplier for the complaint or claim in question.
9.2.13 It is a condition of our acceptance of liability under this clause that you notify any claim to us and our supplier(s) strictly in accordance with the complaints procedure set out in section 8 of these conditions.
9.2.14 Where any payment is made, the person(s) receiving it (and their parent or guardian if under 18 years) must also assign to us or our insurers any rights they may have to pursue any third party and must provide ourselves and our insurers with all assistance we may reasonably require.
9.2.15 Where it is impossible for you to return to your departure point as per the agreed return date of your package, due to “unavoidable and extraordinary circumstances”, we shall provide you with any necessary accommodation (where possible, of a comparable standard) for a period not exceeding three nights per person. Please note that the 3 night cap does not apply to persons with reduced mobility, pregnant women or unaccompanied minors, nor to persons needing specific medical assistance, provided we have been notified of these particular needs at least 48 hours before the start of your trip. For the purposes of this clause, “unavoidable and extraordinary circumstances” mean warfare, acts of terrorism, significant risks to human health such as the outbreak of serious disease at the travel destination or natural disasters such as floods, earthquakes or weather conditions which make it impossible to travel safely back to your departure point.
9.2.16 Nothing in these Booking Conditions limits any liability which cannot legally be limited, including but not limited to liability for: (a) death or personal injury caused by our, or our suppliers’, negligence: Or (b) fraud or fraudulent misrepresentation.
9.2.17 Some of the activities, excursions, services and facilities listed in our descriptions will incur a local additional charge payable to either the hotelier or local supplier, as they are not included as part of your contracted arrangements with us. Only those activities, excursions, services and facilities we have itemised on our booking confirmation (or on any other documentation we provided to you in relation to your booking), or in our website descriptions (for example as being part of any all-inclusive entitlement), will be included as part of your contracted arrangements with us.
9.2.18 Accordingly, we will have no liability for the performance of or make any price reductions or pay any compensation for any activities, excursions, services and facilities which do not form part of your contracted arrangements with us. This includes, but is not limited to, any excursions, activities, facilities or other services you book whilst away, or any excursions, activities, facilities or other services which your hotel or any other local supplier agrees to provide for you directly, whether or not at an additional charge.
9.2.19 From time-to-time (including prior to travel) we may introduce you to other third-party suppliers of activities, excursions, services, or facilities. Please note that should you choose to enter into an agreement with such suppliers, these arrangements will also not be included as part of your contracted arrangements with us. Your contract will be with the supplier directly and we will have no liability for the performance of that contract.
10. INSURANCE
10.1 Sports Travel Group considers adequate travel insurance to be essential. If you decide not to purchase travel insurance, or it is unavailable, you must ensure that any alternative policy you purchase covers as a minimum the cost of cancellation by you, or, if you travel outside the UK, the full costs that could be incurred in the event of you suffering an accident or illness, including repatriation. It is your responsibility to ensure that the insurance cover you purchase is adequate for your particular needs. Sports Travel Group does not check insurance policies. Please read your policy details carefully and take them with you when you travel. Sports Travel Group does not accept any liability for any possible loss that you suffer as a result of your failure to take out an adequate insurance policy.
11. SPECIAL REQUESTS AND MEDICAL PROBLEMS
11.1 If you have any special requests, you must advise us at the time of booking. Although we will endeavour to pass any reasonable requests on to the relevant supplier, we regret we cannot guarantee any request will be met. Confirmation that a special request has been noted or passed on to the supplier or the inclusion of the special request on your confirmation or any other documentation is not confirmation that the request will be met. Unless and until specifically confirmed, all special requests are subject to availability.
11.2 If you or any member of your party has any medical problem or disability that may require assistance, please tell us before you book or if diagnosed after you confirm your booking as soon as possible after you become aware. If the supplier in question reasonably feels unable to properly accommodate the particular needs of the person concerned, we must reserve the right to decline your booking or, if full details are not given at the time of booking, cancel when we become aware of these details.
12. PASSPORTS, VISAS AND HEALTH
12.1 It is your responsibility to ensure that you have the correct travel documentation for your destination and we do not accept any liability if you are refused transportation by any carrier or entry into any country due to your failure to carry correct documentation.
12.2 If you or any member of your party is not a British citizen or holds a non-British passport, you must check passport and visa requirements with the Government, Embassy or Consulate of the country(ies) to or through which you are intending to travel.
12.3 The Foreign and Commonwealth Office provides up to date information to help you make an informed decision about travelling abroad. Visit fco.gov.uk for further information.
12.4 Health requirements for travelling abroad change, and you should check the up-to-date position in good time before departure by visiting the travel advice section on the Department of Health’s website or by checking the recommended practice with your GP, practice nurse or travel health clinic. We can advise you on any compulsory health requirements if you are travelling abroad for your golf holiday.
13. DELAYS
13.1 In the event of delays to your transportation, the provision of refreshments is governed by the individual operator’s policy or in the case of flight delays, by European regulations.
13.2 We cannot accept liability for any delays due to arrangements you make for air travel or any other transportation not booked with us.
14. FORCE MAJEURE
14.1 In these Booking Conditions “force majeure” means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events include, but are not limited to, war, threat of war, riots, civil disturbances, terrorist activity and its consequences, industrial disputes, unknown IT/Technical issues, taxes such as city, resort, island, tourist or green tax imposed by the relevant revenue authority for the country/s, any failure to secure relevant flying rights, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire, sporting or otherwise event cancellation, epidemic, pandemic or significant risk to human health such as the outbreak of serious disease at the travel destination (including, but not limited, Covid-19 and any disease caused by a new strain of the coronavirus), the inability of airlines to operate flights as a result of the UK’s decision to leave the European Union (including the loss or restriction of air traffic or transit rights or the right of the airlines to enter any airspace, access to certain ports/airports and changes to Visa requirements), flood, drought, earthquake and all similar events outside our or the supplier(s) concerned control.
14.2 Except where otherwise expressly stated in these Booking Conditions, we regret we or the supplier(s) concerned will not be liable or pay you a price reduction or compensation where the performance of our obligations under our Contract with you is prevented or affected by, or you otherwise suffer any damage or loss as a result of unavoidable and extraordinary circumstances.
15. DATA PROTECTION
15.1 In order to process your booking and to ensure that your travel arrangements run smoothly and meet your requirements, we need to use your personal information. Details of what personal information we collect and how we use it are set out in our Privacy Notice & Cookie Policy.
16. YOUR FINANCIAL PROTECTION
16.1 When you buy a package from Sports Travel Group, financial protection is provided by Protected Trust Services (PTS). Our membership number is 5982 and can be verified by contacting (PTS) directly. Any payments made will be held in a trust account, operated by PTS, and from which funds can only be released for payments to suppliers relating to your booking. PTS is FCA registered to ensure trust and confidence when booking with any PTS member.
17. GOVERNING LAW AND JURISDICTION
17.1 This contract and any dispute, claim or other matter of any description which arises out of or in connection with this contract is governed by and shall be construed in accordance with English law. The Courts of England and Wales shall have jurisdiction to decide any dispute or claim that arises out of or in connection with this contract.
18. GIFT CARDS AND VOUCHERS – GENERAL PROVISIONS
18.1 Gift cards must be applied at the time of booking, they cannot be applied retrospectively.
18.2 Only one gift card can be used per booking.
18.3 Gift cards are non-transferrable.
18.4 All gift cards expire on redemption.
18.5 All gift cards expire 12 months from the date of purchase.
19. 2027 RYDER CUP – SUPPLEMENTARY BOOKING TERMS
19.1 Scope
19.1.1 These supplementary terms apply to all 2027 and onwards Ryder Cup Official Ticket & Accommodation Packages (“RC Packages”) sold by Golf Traveller under its appointment as an Official Tour Operator of 2027 Ryder Cup. They take precedence over any conflicting provisions in our standard Terms of Booking.
19.2 Package Composition
19.2.1 RC Packages consist of official match tickets, allocated accommodation, and any transport or official hospitality specified at the time of booking. RC Packages cannot be separated, transferred, resold, or combined with unauthorised services.
19.3 Booking & Payment
19.3.1 All payment deadlines specified in your approved proposal are mandatory. Deposits and balance payments for RC Packages are strictly non-refundable. Failure to pay on time may result in cancellation and forfeiture of all sums paid.
19.4 Ticketing & Personal Data
19.4.1 Tickets are personal, non-transferable, and subject to event organiser terms. Guests must supply accurate personal information (including passport/ID details if required) for all ticket holders (in accordance with GT’s Privacy Notice & Cookie Policy). This information will be shared with the event organisers at their request. Failure to provide required data may result in ticket cancellation without refund.
19.5 Resale & Distribution Restrictions
19.5.1 RC Packages must be purchased directly by the end customer. They may not be resold, distributed, packaged, or promoted through third parties, agents, or other operators.
19.6 Add-On Services
19.6.1 Golf Traveller may offer optional extensions, amenities or travel enhancements as separate services. These extras are not part of the RC Package, do not include Ryder Cup tickets, and are subject to separate pricing and availability.
19.7 Amendments
19.7.1 Any changes to names, group composition, or booking details are subject to availability, event organiser approval, and applicable administration fees.
19.8 Event Changes & Force Majeure
19.8.1 If the Ryder Cup is cancelled, postponed, or altered for reasons beyond Golf Traveller’s control, refunds (if any) will be limited to amounts returned to us by our suppliers. Golf Traveller is not liable for consequential loss or additional expenses.
19.9 Customer Obligations
19.9.1 Customers must comply with all Ticket Terms & Conditions, venue rules, security procedures, and ID requirements. Failure to comply may result in entry refusal without liability to Golf Traveller.
20. EVENTS
20.1 Event travel (fixed departure and itinerary travel) shall be dealt with on a case-by-case basis. Any voluntary cancellations will result in full forfeit of monies paid and owed, should cancellation notice be received within 30 days of the travel date. In the case of involuntary cancellation, we will make every effort possible to achieve an acceptable outcome for our clients but we can make no guarantees.
21. MASTERCARD (Priceless.com)
20.1 To view our terms and conditions regarding all purchases made via Priceless.com, click HERE.
Booking Conditions for Customer Bookings - Updated 10/02/2026